"...the fate of your business is in your employees’ hands. If you’re going to surrender that kind of control, you’d best put it in the hands of people who feel empowered, appreciated, committed, and aligned with your goals."
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Understanding your customer's emotions can be tricky. Especially when they are upset. This article discusses those emotions and how we can productively engage our customers.
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91% of customers who have a problem but say nothing about it end up leaving. That's a serious issue for many companies. Here are a few tips for reducing that number and increasing your customer satisfaction.
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